“Paper plates are the sweatpants of dishes.”
How long do I have the rentals for?
Rentals are typically for 24 hours, but can be longer depending on the event calendar.
Do we need to clean the items before returning?
As an additional service, we'll wash the dishes and you just need to make sure the food is scraped off and the dishes are somewhat rinsed (most caterers will do this anyway). Otherwise, the rental prices assume you are returning them clean and dried. Please note that our vintage dishes cannot go through the dish washer.
What is your payment policy?
You'll sign an event contract and send a 50% non-refundable deposit to reserve the date. We accept cash, checks, and bank transfers. We also accept credit cards for a 3.5% fee.
What if I change my mind after signing the contract?
The contract ensures your date and items are reserved, but you can add items to your order up to one week before the event date as long as they are in stock. You may remove items from the order up to 30 days prior to the event and only if you are cancelling items that we regularly carry (not items we special ordered or made just for you). The 50% deposit is non-refundable but you may apply the rentals or services to a future event as long as we are not booked for that date.
What if we break something?
We love every piece in our collections and hope you treat them like you would your grandmother's china. Accidents happen, however; don't let it ruin your day! We'll charge a fair replacement cost for any chipped, cracked, or damaged items. Please keep the pieces and return them in a box so we can update our inventory. Most of our china can be found on Replacements.com for an idea of the replacement cost.
Are your items safe for food and beverages?
All of our place settings are safe for eating and drinking (but many contain real gold or metal and cannot be microwaved or dish-washed). Many of the vases and decor items are not safe for eating and drinking.
How do your design, delivery & set-up services work?
We love to keep up with the latest styles and trends while ensuring proper table setting etiquette. We will share images and/or Pinterest boards along with an email and/or phone calls (or in person!) to understand your vision for your event and send you a proposal based on the pieces from our collections needed to create your perfect look. We love to come and set the tables to make sure they are picture perfect. The cost of these services vary depending on the event, venue, and logistics. Let's talk about what you're looking for. If you can dream it, we can create it.